Order fulfillment
After placing your order, you will receive a confirmation at the email address provided in the form. We process the order after payment is confirmed or according to the selected payment method.
Delivery and orders
Order information
Key information about placing orders, delivery, payments, and contacting Żyłka about shipments.
🇵🇱 Wersja polska
We only fulfill orders within Poland.
We do not currently offer international shipping. The delivery address entered at checkout must be located in Poland.
Delivery within Poland
Available delivery methods and their cost are shown in the cart and during checkout. We ship only to addresses located in Poland.
Payments
Current payment methods are shown at checkout. Choose your preferred payment method and follow the payment provider's instructions.
Status and tracking
After the shipment is dispatched, we send order fulfillment information. If the carrier provides a tracking link, you will find it in the shipping message.
Changes or cancellation
If you want to change the delivery details or cancel an order, contact us as soon as possible. Changes can only be made before the parcel is dispatched.
Damaged shipment
Check the parcel condition on delivery. If you notice visible damage, take photos, report the issue to the carrier, and contact us with your order number.
Returns and complaints
Need help with your order?
For returns, complaints, or additional questions about your order, contact us through the contact form. To speed things up, include your order number and a short description of the issue.